Terms of Service | DHM Mental Health Care

DHM Mental Health Care

Debbie Mole — Clinical Nurse Specialist

ABN: 78 637 529 381 | AHPRA: NMW0001102450 | PBS: P1132324

Version 1.0 — April 2026

These Terms of Service constitute a legally binding agreement between DHM Mental Health Care (operated by Debbie Mole, ABN 78 637 529 381) and the client (or their authorised representative) accessing services. By booking, attending or continuing to receive services, you agree to be bound by these terms. These terms are governed by the laws of Western Australia and the Commonwealth of Australia.

Terms of Service

1. About These Terms

These Terms of Service (Terms) govern the provision of all services by DHM Mental Health Care, operated by Debbie Mole (Clinical Nurse Specialist, ABN 78 637 529 381, AHPRA Registration NMW0001102450) of Geraldton, Western Australia.

These Terms apply to all clients, their carers, family members and authorised representatives who access or enquire about services provided by DHM Mental Health Care, whether delivered via telehealth or any other format.

By booking an appointment, attending a session, or engaging with our services in any way, you confirm that you have read, understood and agree to these Terms. If you are accessing services on behalf of another person, you confirm that you have the authority to agree to these Terms on their behalf.

DHM Mental Health Care reserves the right to update these Terms at any time. The current version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised Terms.

2. Services Provided

DHM Mental Health Care provides the following services:

Mental health therapy and counselling — including CBT, ACT, trauma therapy, somatic therapy, polyvagal therapy, mindfulness and psychotherapy (Transactional Analysis)

Neurodivergent support, education and therapy — including ADHD and autism spectrum support, Talking Mats, and capacity building

Clinical supervision and reflective practice

End of life counselling and family support

Trauma-informed sex education

Risk analysis and management

Staff, family and individual education and skills training

NDIS report writing and evidence-based funding documentation

Specialist Positive Behaviour Support — delivered in partnership with Pamdon Consulting (registered NDIS provider) — including assessments, behaviour support plans and implementation support

All services are delivered via telehealth. DHM Mental Health Care does not provide in-person services at this time. Telehealth sessions are conducted via Zoom, Microsoft Teams, FaceTime or telephone, as agreed with the client.

DHM Mental Health Care is not an emergency or crisis service. If you require immediate assistance, please contact emergency services on 000 or Lifeline on 13 11 14.

3. Eligibility

Services are available to:

Individuals aged 18 years and over who are able to provide informed consent

Children and young people under the age of 18, where consent is provided by a parent or legal guardian

NDIS participants accessing funded supports through an approved plan

Individuals, families, carers and support teams located anywhere in Australia

DHM Mental Health Care reserves the right to decline or discontinue services where it is determined that the services required fall outside the practitioner’s scope of practice, or where the therapeutic relationship cannot be maintained safely. In such cases, referrals to appropriate services will be offered where possible.

4. Bookings and Appointments

4.1 Booking Process

Appointments may be booked via the online booking system, by phone on 0432 729 283, or by email at [email protected]

A booking is confirmed when you receive written or verbal confirmation from DHM Mental Health Care

For new clients, an initial intake conversation or assessment will be conducted prior to or during the first session

NDIS-funded clients must ensure that a current service agreement is in place and that relevant plan funding is available prior to the first session

4.2 Initial Sessions

Initial sessions run for approximately 60 minutes

The initial session will typically involve an assessment or information-gathering process to establish your needs, goals and the most appropriate pathway forward

Following the initial session, DHM Mental Health Care will advise whether ongoing services are appropriate and recommend a treatment plan

4.3 Ongoing Sessions

Ongoing session length and frequency will be agreed between the client and Debbie Mole based on clinical need and the agreed treatment plan

Sessions are conducted via telehealth — you are responsible for ensuring you have access to a suitable private space, a stable internet connection or telephone, and any required technology

DHM Mental Health Care is not responsible for technical difficulties on the client’s end that result in a session being cut short or unable to proceed

5. Fees and Payment

5.1 Private Clients

A current fee schedule will be provided prior to commencement of services

Fees are subject to review and clients will be given at least 14 days notice of any fee changes

Payment is due at the time of or immediately following each session unless otherwise agreed in writing

Accepted payment methods will be advised at time of booking

Receipts are provided on request and may be used for private health insurance claims where applicable — clients are advised to check their policy entitlements with their insurer

DHM Mental Health Care is not a Medicare provider and does not offer Medicare rebates at this time

5.2 NDIS-Funded Clients

Services are charged in accordance with the current NDIS Pricing Arrangements and Price Limits (PAPL) as published by the National Disability Insurance Agency (NDIA)

It is the client’s responsibility to ensure sufficient plan funding is available prior to sessions

For Specialist Positive Behaviour Support services delivered through Pamdon Consulting, invoicing and payment arrangements are managed in accordance with Pamdon Consulting’s service agreement

DHM Mental Health Care reserves the right to suspend services where NDIS funding is unavailable or a service booking has not been established

5.3 Overdue Payments

Accounts that remain unpaid for more than 14 days may be referred to a debt recovery service

DHM Mental Health Care reserves the right to suspend services where accounts remain unpaid

Any costs associated with debt recovery will be the responsibility of the client

6. Cancellations, Rescheduling and No-Shows

6.1 Cancellation Policy — Private Clients

At least 24 hours notice is required to cancel or reschedule an appointment without charge

Cancellations made with less than 24 hours notice will be charged at 100% of the session fee

No-shows (failure to attend without notice) will be charged at 100% of the session fee

DHM Mental Health Care understands that emergencies occur — where exceptional circumstances apply, fees may be waived at the sole discretion of Debbie Mole

6.2 Cancellation Policy — NDIS-Funded Clients

A 100% cancellation fee applies for appointments cancelled with less than the required notice period, in accordance with NDIS Pricing Arrangements and Price Limits guidelines

The required notice period is as specified in the current NDIS PAPL — clients will be advised of this at the time of service agreement

The cancellation fee will be claimed against the client’s NDIS plan funding

6.3 Cancellation by DHM Mental Health Care

DHM Mental Health Care will provide as much notice as possible if it is necessary to cancel or reschedule a session

In the event of cancellation by DHM Mental Health Care, no fee will be charged and the appointment will be rescheduled at a mutually convenient time

DHM Mental Health Care is not liable for losses or inconvenience resulting from a cancellation outside of our reasonable control

6.4 Repeated Non-Attendance

Repeated cancellations or non-attendance without notice may result in a review of the service arrangement

DHM Mental Health Care reserves the right to discontinue services where repeated non-attendance makes ongoing care impractical — clients will be given reasonable notice and assisted with referrals where appropriate

7. Telehealth Services

7.1 Platform and Technology

Sessions are delivered via Zoom, Microsoft Teams, FaceTime or telephone — the platform will be agreed at the time of booking

You are responsible for ensuring you have access to appropriate technology and a stable internet connection

DHM Mental Health Care is not responsible for session interruptions caused by technical difficulties on the client’s side

If a telehealth session cannot proceed due to technology failure on either side, it will be rescheduled at no additional charge

7.2 Environment and Privacy

You are responsible for ensuring you are in a private, quiet space during sessions where you feel comfortable to speak openly

DHM Mental Health Care cannot guarantee the privacy of communications transmitted over third-party telehealth platforms — by using these platforms you accept this limitation

Sessions must not be conducted while driving, operating machinery or in any other unsafe environment

7.3 Recording of Sessions

Sessions must not be recorded by the client without the prior written consent of Debbie Mole

DHM Mental Health Care does not record sessions without the prior written consent of the client

Any agreed recordings are subject to the terms of our Privacy & Confidentiality Policy

8. Professional Standards and Scope of Practice

Debbie Mole is a registered nurse practising as a Clinical Nurse Specialist, registered with the Nursing and Midwifery Board of Australia (AHPRA Registration: NMW0001102450). All services are delivered in accordance with:

Nursing and Midwifery Board of Australia — Registered Nurse Standards for Practice (2016)

Nursing and Midwifery Board of Australia — Code of Conduct for Nurses (2018)

NDIS Quality and Safeguards Commission — Practice Standards (for NDIS-funded services)

Relevant Commonwealth and Western Australian legislation

DHM Mental Health Care practises within the defined scope of practice of a Clinical Nurse Specialist. Where a client’s needs fall outside this scope, referrals to appropriate practitioners will be made.

Specialist Positive Behaviour Support services are delivered as an endorsed Specialist PBS Practitioner (Registration: P1132324) in partnership with Pamdon Consulting, a registered NDIS provider.

9. Confidentiality and Privacy

All personal and health information collected in the course of service delivery is handled in accordance with our Privacy & Confidentiality Policy, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Confidentiality will be maintained except in the following circumstances:

Where you have given explicit consent for information to be shared

Where disclosure is required by law, including mandatory reporting obligations

Where there is a serious and imminent risk to the life, health or safety of you or another person

Where required by a court order, subpoena or regulatory authority

Please refer to our Privacy & Confidentiality Policy for full details.

10. Informed Consent

By engaging with DHM Mental Health Care you confirm that:

You have voluntarily chosen to access services and understand the nature of those services

You have been given the opportunity to ask questions and have had those questions answered to your satisfaction

You understand that you may withdraw consent and discontinue services at any time

You understand the limits of confidentiality as described in these Terms and the Privacy & Confidentiality Policy

For clients under 18 years: a parent or legal guardian has provided informed consent on the client’s behalf

Informed consent is an ongoing process — you may withdraw or vary your consent at any time by notifying Debbie Mole in writing.

11. Limitation of Liability

DHM Mental Health Care provides services in good faith and in accordance with professional standards. To the maximum extent permitted by law:

DHM Mental Health Care is not liable for any indirect, consequential or special loss or damage arising from the provision of services

Our liability to you for any claim arising from these Terms or the provision of services is limited to the fees paid by you for the specific session(s) to which the claim relates

Nothing in these Terms excludes any rights you have under the Australian Consumer Law or other legislation that cannot be excluded

These Terms do not affect your rights under the Australian Consumer Law, including guarantees that services will be provided with due care and skill.

12. Intellectual Property

All resources, worksheets, handouts, assessments, behaviour support plans and other materials created by DHM Mental Health Care remain the intellectual property of Debbie Mole unless otherwise agreed in writing.

Materials provided to you may be used for your personal care and support only

Materials must not be reproduced, distributed, published or used for commercial purposes without prior written consent

Behaviour support plans created for NDIS participants are subject to NDIS guidelines regarding ownership and sharing

13. Termination of Services

13.1 Termination by Client

You may terminate your service arrangement with DHM Mental Health Care at any time by providing written notice

You remain responsible for payment of any outstanding fees for sessions already delivered

Where safe and clinically appropriate, DHM Mental Health Care will provide a summary of care and referrals to alternative services upon request

13.2 Termination by DHM Mental Health Care

DHM Mental Health Care reserves the right to discontinue services in the following circumstances:

Where the client’s needs fall outside the scope of practice of DHM Mental Health Care

Where the client engages in abusive, threatening or unsafe behaviour toward Debbie Mole or associated personnel

Where payment obligations are not met despite reasonable attempts to resolve the matter

Where continued provision of services would be clinically inappropriate or unsafe

Where the therapeutic relationship has irreparably broken down

In all cases, reasonable notice will be given where it is safe to do so, and referrals to alternative services will be offered where clinically appropriate.

14. Complaints and Dispute Resolution

If you have a concern about the services provided, we encourage you to raise it directly with Debbie Mole in the first instance:

📞 0432 729 283

📧 [email protected]

We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days.

If your concern is not resolved to your satisfaction, you may contact the following external bodies:

NDIS Quality and Safeguards Commission — 1800 035 544 | www.ndiscommission.gov.au

AHPRA — 1300 419 495 | www.ahpra.gov.au

Office of the Australian Information Commissioner — 1300 363 992 | www.oaic.gov.au

Health and Disability Services Complaints Office WA (HaDSCO) — 1800 813 583 | www.hadsco.wa.gov.au

Consumer Protection WA — 1300 304 054 | www.commerce.wa.gov.au

15. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising from these Terms or the provision of services will be subject to the jurisdiction of the courts of Western Australia.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

16. Contact Details

DHM Mental Health Care

Debbie Mole — Clinical Nurse Specialist

ABN: 78 637 529 381

AHPRA Registration: NMW0001102450

Specialist PBS Practitioner: P1132324

📞 0432 729 283

📧 [email protected]

📍 Geraldton, Western Australia — Telehealth available across Australia

🌐 dhmmentalhealthcare.com

Version 1.0 — April 2026 | Next scheduled review: April 2027

DHM Mental Health Care | ABN: 78 637 529 381 | AHPRA: NMW0001102450